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Customer Satisfaction Survey

At Thinkofmortgages.com we are constantly striving to ensure that our customers receive the service that they deserve.  We would be grateful if you could spend a few minutes completing the following questionnaire to allow us to use this information to make any necessary improvements to our service.

 
Your name
Adviser name
Product type
Completion Date
 
     
 

For each question, please indicate your level of satisfaction by marking based on the following rating:

1 – Extremely dissatisfied
2 – Dissatisfied
3 – Neither dissatisfied nor satisfied
4 – Satisfied
5 – Extremely satisfied

  
     
  Are you happy with the advice you have been given and do you feel that it is suitable for your circumstances?  
 
  1   2   3   4   5
 
     
  Was the information provided to you (verbal and written) clear and easy to understand?  
 
  1   2   3   4   5
 
     
  Did the advisor maintain communication throughout the process and has the advisor been in contact since your application has completed?  
 
  1   2   3   4   5
 
     
  Overall, how would you rate your experience with thinkofmortgages.com?  
 
  1   2   3   4   5
 
     
  Would you recommend thinkofmortgages.com to family and friends?  
 
  1   2   3   4   5
 
     
  Do you have any additional comments about the service you have received or any suggestions about how we can improve our service in the future:  
   
     
 
       
     
     

Thank you for taking the time to complete this survey.  We hope that you have found the experience of dealing with Thinkofmortgages.com a positive one.
 
Refer a friend and receive up to £50!**
 
May I take this opportunity to thank you for using Thinkofmortgages.com.

 

Some of the above services may not be regulated by the Financial Conduct Authority

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Thinkofmortgages.com is a trading style for Thinkofmortgages Ltd, which is an appointed representative of Personal Touch Financial Services Ltd which is authorised and regulated by the Financial Conduct Authority.
Registered in England & Wales Company 6593593

* We normally do not charge a fee for mortgage advice, however a fee paying option is available. Our typical fee would be £399

 

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